Information Technology Service Mangement (ITSM) for IPCC/ PCC: Group 2

Information Technology Service Mangement (ITSM) for IPCC/ PCC: Group 2

Understand Computers & IT | Ace your IPCC/ PCC Exams

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Course Start Date: 28 Apr 2013

This course runs for 1 Weeks

live class



ITSM is generally a 3 hours paper in Integrated Professional Competency Course or Professional Competency Course. Getting good marks in this paper goes a long way in securing your success in IPCC/ PCC. This course is designed for IPCC/ PCC aspirants and helps them prepare for the ITSM paper.


Why should you enroll in this course:


  • An experienced online trainer, Prof. Chandan Kumar Singh (MCA, B.Sc.), working as security expert (Ethical hacker)
  • This course will not only help you in your exam but also help you in your life
  • This course will not just cover theory but focus on practicals - all topics are explained after taking practical examples from the market
  • Comprehensive online course with 30 hours of LIVE online interactive teaching
  • Despite being a comprehensive course, the course is priced very competitively and is very pocket friendly


Student can ask their query in English or Hindi and some other local language of India. They also get access to a 24 hour support via helpline mobile number to clarify their doubts!


What’s in the course:


  • 30 hours of LIVE online classes with automated access to class recordings
  • You can view and download recordings as many times as you want
  • 5 online tests
  • Course material you can download
  • Classes will be held for 1-2 hours between 7 PM to 10 PM on a weekday


About the teacher:


Prof. Chandan Singh is an Ethical Hacker and holds degrees of B.Sc, MCA and MA. He has prepared many students for ITSM paper of IPCC Group 1 and PCC in the past. He is known to provide quality teaching at economical prices. He also runs an Institute that provides 24 hours doubt clearing support!


Course outline:


Introduction to Computers


(a) Computer hardware :

  • Classification of computers – personal computer, workstation, servers and super computers
  • Computer components – CPU, input output devices, storage devices


(b) BUS, I/O CO processors, ports (serial, parallel, USB ports), expansion slots, add on cards, on board chips, LAN cards, multi media cards, cache memory, buffers, controllers and drivers


(c) Computer software :

  • Systems software – operating system, translators (compilers, interpreters and assemblers), system utilities
  • General purpose software/ utilities - word processor, spread sheet, DBMS, scheduler/ planner, Internet browser and e-mail clients
  • Application software – financial accounting, payroll, inventory
  • Specialised systems – Enterprise Resource Planning (ERP), artificial intelligence, expert systems, decision support systems – an overview


Data Storage, Retrievals and Data Base Management Systems


(a) Data and information concepts: bits, bytes, KB, MB, GB, TB


(b) Data organization and access

  • Storage concepts : records, fields, grouped fields, special fields like date, integers, real, floating, fixed, double precision, logical, characters, strings, variable character fields (Memo); key, primary key, foreign key, secondary key, referential integrity, index fields.
  • Storage techniques: sequential, block sequential, random, indexed, sequential access, direct access, random access including randomizing
  • Logical structure and physical structure of files


(c) DBMS models and classification:

  • Need for database, administration, models, DML and DDL (query and reporting); data dictionaries, distributed data bases, object oriented databases, client server databases, knowledge databases


(d) Backup and recovery – backup policy, backup schedules, offsite backups, recycling of backups, frequent checking of recovery of backup


(e) Usage of system software like program library management systems and tape and disk management systems – features, functionalities, advantages


(f) Data mining and data warehousing - an overview


Computer Networks & Network Security


(a) Networking concepts – need and scope, benefits

  • Classification: LAN, MAN, WAN, VPN; peer-to-peer, client server Components - NIC, router, switch, hub, repeater, bridge, gateway, modem
  • Network topologies – bus, star, ring, mesh, hybrid, architecture : token ring,
  • Ethernet transmission technologies and protocols – OSI, TCP/IP, ISDN etc.
  • Network operating system


(b) Local Area Networks – components of a LAN, advantages of LAN


(c) Client server technology

  • Limitation of single user systems and need for client server technology
  • Servers – database, application, print servers, transaction servers, internet servers, mail servers, chat servers, IDS
  • Introduction to 3-tier and “n” tier architecture (COM, COM+)


(d) Data centres: features and functions, primary delivery centre and disaster recovery site


(e) Network security need; threats and vulnerabilities; security levels; techniques


Internet and other technologies


(a) Internet and world-wide web, intranets, extranets, applications of Internet, Internet protocols

(b) E-commerce - nature, types (B2B, B2C, C2C), supply chain management, CRM, Electronic Data Interchange (EDI), Electronic Fund Transfers (EFT), payment portal, e-commerce security;

(c) Mobile commerce, bluetooth and Wi-Fi


Flowcharts/ Decision Tables



Language of instruction: English

About the instructor

kolkata , India

CHANDAN SINGH ClASSES is the premier institute for CPT, IPCC/PCC(IT), JECA and BAnk(PO and Clerk). We are in this field for more than 5 year. Our CPT classes are one of the BEst CPT class in INDIA. We provide Residential classes for CPT at KOlkata. Our CPT classes are enhanced with Vedic maths and MNEMONICS. Cpt is the starting of CA course. If any one like to enroll plese visit or site
we also provide classes for IPCC/PCC information technology online and offline.


Schedule & Syllabus

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